Download App

Refund Policy
At Momo UPI , we strive to provide a seamless and reliable digital payments experience. This Refund Policy outlines the conditions under which refunds may be issued for services such as mobile recharge and BBPS (Bharat Bill Payment System) bill payments.
1. General Policy

All transactions completed through Momo UPI are considered final. However, we understand that certain issues may arise during digital transactions. Refunds may be provided under specific circumstances as outlined below

2. Eligible Refund Scenarios

Refunds will be initiated in the following situations

  • a. Failed Recharge or Bill Payment: If your transaction is successful on Momo UPI (amount debited), but the mobile recharge or bill payment is not delivered or completed due to system error, operator failure, or technical issues.
  • b. Duplicate Transactions: If the same transaction (for recharge or bill payment) is processed more than once from your end and confirmed by our system.
  • c. Transaction Reversal by Operator or Biller: If the telecom operator, DTH provider, or biller reverses the transaction or confirms it was not successful on their end.
3. Non-Refundable Cases

Refunds will not be issued in the following cases:

  • Incorrect details entered by the user (e.g., wrong mobile number, biller ID, amount).
  • Transactions that are successfully processed and acknowledged by the operator or biller.
  • Delay in recharge/bill posting by the operator (some services may take up to 24–48 hours).
  • User dissatisfaction not caused by a service failure on our part.
4. Refund Process

If you qualify for a refund:

  • Refunds will be credited to the original source of payment (bank account, card, or wallet).
  • Refunds will be processed within 5–7 business days, depending on your payment method and bank processing time.
  • In some cases, additional verification may be required.
5. How to Request a Refund

To request a refund, please contact our customer support within 48 hours of the failed or disputed transaction.

  • Transaction ID or payment reference number
  • Date and time of the transaction
  • Screenshots or error messages (if applicable)
  • Contact Us: If you have any questions about these Privacy & Policies , please contact us at:
    • Email: support@momoupi.com
    • Phone: +91 8867671694